Overview
We understand that highly responsive, expert service is fundamental to our client’s mission critical operational requirements. We have designed our services and support capabilities to meet and exceed client expectations. Our reputation for outstanding service expertise and responsiveness is one of FSC’s main competitive advantages. We offer a comprehensive range of professional support services that complement our products, including:
- Mission Critical Help Desk
- ASP Delivery
- Project Management & Implementation Services
- Systems Services
Mission Critical Help Desk
Instant service and guaranteed response time. When it comes to providing fast operational support, no one tops Financial Sciences. Our expertise in supporting mission critical applications stems from the volume and type of business we do -- our systems process over $100 billion of T+0 settled securities transactions and payments each day.
Our Help Desk provides expert support via telephone, email, or web within guaranteed response times.
ASP Delivery
Financial Sciences software solutions are available on an Application Service Provider (ASP) basis.
As an ASP, FSC provides all application related software, hardware, network, and networking equipment. ASP delivery offers key benefits:
- Fast time to market
- Up-to-date environment through controlled but regularly scheduled updates
- Lower all-in systems costs
- Single point of contact
- Strict security and environment change control process for user and audit control
ASP delivery is deployed from FSC’s primary and backup data centers, which provide state-of-the-art security, redundancy, and disaster recovery.
Installed License
Financial Sciences software solutions are also available on a traditional installed license basis.
Implementation Services
The level and range of professional implementation services required by different organizations are as varied as the organizations themselves. Different IT models, business goals, technical environments and budgets all come into play. FSC’s project managers and implementation specialists possess strong financial and software implementation expertise and are able to work within client specified implementation models. Our implementation services include:
- Project Management
- Business flow audit & Process re-engineering
- Requirements analysis
- Data conversion planning and implementation
- System configuration & integration
- Network architecture design
- Enhancements and specialized application development
- UAT/roll-out plan and support
IT Services
Financial Sciences’ operations team provides systems services and support to our client base, including:
- Systems administration
- Database design and administration
- Network engineering and administration
- Systems security and performance monitoring
- Disaster recovery